Shipping Policy

We use courier services for the delivery of all packages unless a special agreement is made before your order is made.

 

Please contact us if you have special delivery preferences or if you wish to order a large number of products.

We aim to process and dispatch orders as quickly as possible – usually within 24 hours.

 

Please note that delivery times are not guaranteed and some packages (custom samples and project prototypes) may take longer due to unexpected delays – especially during busy times (holiday seasons, etc).

Expected Delivery Times

Orders from within Tamilnadu
Coimbatore, Tiruppur, Pollachi and Chennai:  1 - 2 working days.


Orders from within India: 
Orders from within other districts of Tamilnadu: 2 - 4 working days. 

Other states including cities Bangalore, Mangalore, Hyderabad, Vijayawada, Pune, Goa, Mumbai, Ahmedabad, Delhi : 3-4 days.

Other states of India: 3-6 days.

Orders outside India
International shipping: 4 - 7 working days.

Depends on the country.

Customs, Duty and Taxes

It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside India, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be carried by you. Unfortunately, we have no control over these charges and cannot predict what they may be.

Late or Non-Delivery

We always aim to process and send out your order as quickly as possible. If you have not received your order within 7 working days, please contact us via our contact page.

CONDITIONS FOR RETURNS

We want you to be 100% happy with our products. In the unlikely event that an order is lost, damaged, delayed or faulty, please let us know as soon as you are aware and within 7 days of delivery for damaged or defective goods. 

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Before returning an item to us, please contact us via our contact page.

We accept returns and exchanges if

  • Contacted within 7 days of delivery

  • Items are returned within 14 days of delivery

We do not accept cancellations, but please contact us if you have any problems with your order.

 

The Following Items Cannot Be Returned or Exchanged

Because of the nature of these items, unless they arrive damaged or defective, returns cannot be accepted for

  • Customized or personalized orders 

  • Physical samples and physical prototypes 

  • Physical samples for a sample of our work

  • Digital downloads

  • Items on sale